FAQs

Fit and Install

Do you make a rack for backpack blowers?

Yes. The Xtreme Pro Backpack Blower Rack (BPS100) comes in three fitments: Standard (fits most gas blowers), XL Bar (RedMax EBZ7500-EBZ9000, Husqvarna 580-590 and most battery blowers) and Echo 7910T / 8010T / 9010T / 9510H with the kickplate kit. The securing bars for your fitment are in the box with the universal open/enclosed trailer hardware kit. It weighs 39.0 lb.

What does installation involve?

Open trailer: drill and bolt the locking side of the rack over a support on your trailer rail, then drill and bolt the support side, suggested spacing 36 3/4 inches center to center, then mount your trimmers. Enclosed trailer: attach the 90 degree brackets, screw the locking side into the wall frame, measure 36 3/4 inches to the support side, bolt both sides to the brackets, then mount your trimmers. You also bolt the supplied aluminum blocks onto each trimmer shaft. Each product page has the install instructions, an interactive 3D assembly manual and install videos.

Can I mount the 4-place rack on an open trailer?

The install sheet says 4-position racks are not intended to sit on top of open-trailer rails. Use the Advanced Open Trailer Mounting method on the sheet (brackets to the lower trailer rail and top rail), and note that bolting a 4-position rack to the top rail voids the warranty. The 4-place rack is 51 inches tall.

Can I weld the rack to my trailer?

No. Welding voids the warranty. If you ever do weld, the install sheet says the paint must first be ground off the base plate, and never weld on the locking tube because it will damage the locking system.

What is the difference between Classic and Xtreme Pro racks?

Xtreme Pro racks use the Armored-Lock system and include engine support kits. Classic racks (LA011 2-place open trailer, LB012 3-place open trailer, LE015 3-place enclosed trailer) use pins and lanyards with vinyl-coated hooks and do not include engine supports. The Engine Support Kit is made for Xtreme Pro V2 and V3 racks and cannot be retrofitted to a Classic rack. LA011 and LB012 come with padlocks and keys; LE015 comes with no lock (a CA075 padlock is recommended).

Locks and Keys

How does the lock work?

One padlock secures every trimmer in an Xtreme Pro rack. Our Armored-Lock design encases the padlock in a heavy-duty steel shield built to deter bolt cutters and prying tools.

How do I lock and unlock the rack?

Unlock the padlock, turn the handle on top a quarter turn to the left, press the thumb lever and lift each trimmer out. To lock, reverse the steps. The padlock slides in to keep the handle from rotating.

Which racks come with a padlock?

A padlock is included with the Xtreme Pro 2-place (XA102), 3-place (XB103) and 4-place (XC104) trimmer racks, the Xtreme Pro Backpack Blower Rack (BPS100) and the Xtreme Pro fuel can security cages (FCL100 and FCS200). The XA102 includes a keyed padlock. Classic racks LA011 (2-place) and LB012 (3-place) come with padlocks and keys. The Classic enclosed-trailer rack LE015 comes with no lock; we recommend adding a CA075 padlock.

What padlock do I need?

Our CA075 keyed padlock is made for Green Touch racks, with a solid steel body, a corrosion-resistant finish, and a shackle sized to fit within our hasps. It is $11.99. A CA073 combination lock with a user-resettable three-digit code is also offered, and it needs weekly lubrication, which is not covered by warranty. To replace the padlock in an Xtreme Pro rack, the install sheet calls for a #3 master padlock (40 mm body, 3/4 inch shackle).

How many keys come with the CA075 keyed padlock?

Each CA075 keyed padlock comes with 4 keys.

Rails and Brackets

What size are the truck bed rail kits?

The AA101 is a single-side rail system for pickup beds. It includes two 49-inch rail segments in 2-1/4-inch square tubing, a connector, and a hardware kit for stake pocket installation. Order two to outfit both sides of the bed. It installs in your existing stake pockets, so you do not have to drill into the bed.

What size are the UTV bed rail systems?

For the John Deere Gator, choose the RA101 for metal beds (39.5-inch rails) or the RBP204 for plastic beds (44-inch rails). The Club Car Carryall 2 set has 47-inch rails and a 53-1/2-inch midsection. The Lowe's AXIS 500 set has 40-inch rails and a 48-3/4-inch midsection. Racks and the required EE082 mounting brackets are sold separately.

Can I mount a rack on a round trailer rail?

Yes. The RTB100 round tube mounting bracket fits 1.5 to 2 inch round rails and uses a bolt-through design with a Grade-8 hardware kit. Trimmer racks need two RTB100 brackets, one for each side. Other racks, such as blower and sprayer racks, need one.

Will my backpack blower fit the Classic blower rack?

To ensure a secure fit, some blower models may require a simple 3/8-inch modification to the plastic housing. Call us at +1 (561) 659-5525 with your blower model for guidance.

Engine Supports

Are engine supports included?

Yes on Xtreme Pro racks. Each position has an integrated Engine Support Kit in the box: two with the 2-place, three with the 3-place, four with the 4-place. Classic racks (LA011, LB012, LE015) do not include engine supports.

Why do I need engine supports?

They hold the engine head still so the trimmer cannot bounce or rotate on the road. That motion causes cracked starter housings, cracked engine housings and fuel leaks. Instructions are in the Engine Support Kit PDF and assembly video on the product page.

Can I add an Engine Support Kit to a Classic rack?

No. The Engine Support Kit fits Xtreme Pro V2 and V3 racks only. It is not for Classic racks and cannot be retrofitted to them.

Shipping

How long does shipping take?

Orders are processed within 1 business day, excluding weekends and holidays. Estimated delivery after that: Florida 1 to 2 business days; Southeast 2 to 3; Mid-Atlantic and Ohio Valley 3 to 4; New England, Great Lakes and Plains 3 to 4; Northern Plains and Rockies 4 to 6; West Coast and Mountain West 4 to 6. These are estimates, not guarantees. See our shipping policy.

Who delivers my order and what does shipping cost?

We ship with FedEx Home Delivery or USPS, chosen automatically by the size and weight of your order. Shipping is calculated from your delivery location and shown at checkout before you pay.

How do I track my order?

When your order ships, you will get a confirmation email with your tracking number.

What if my order arrives damaged?

Report it within 7 days of delivery to info@greentouch.com or +1 (561) 659-5525. Include your order number and photos of the damage. We will file the carrier claim on your behalf and work with you on a resolution.

Returns

What is your return policy?

Returns are accepted within 30 days of purchase. Items must be unused and in original condition and packaging, and you need a receipt or proof of purchase. Gift cards cannot be returned and sale items are not eligible for refunds. See the full return policy.

Is there a restocking fee?

Yes. A 10% restocking fee applies to all returns. Return shipping is paid by the customer and is not refunded, and we do not provide return shipping labels. For items valued at over $75 we recommend trackable shipping or insurance.

How long do refunds take?

After we receive and inspect your return, we email you about the approval or rejection of your refund. We issue approved refunds within 3 business days of receiving your return. It may then take an additional 3 to 7 business days to appear on your statement, depending on your payment processor and bank.

Where do I send a return?

Ship returns to Green Touch Industries, 100 Federal Hwy, Lake Park, FL 33403.

Can I exchange a defective or damaged item?

Yes. We exchange defective or damaged items for the same product. Email info@greentouch.com to request an exchange, then send the item to the return address above.

What are Scratch & Dent items?

These are discounted items with cosmetic imperfections. Each listing describes the item and its terms. Read the product page before you buy.

Warranty

What does the warranty cover?

We offer a 6-month limited warranty on mechanical defects for racks, cages, accessories and hardware. It does not cover normal wear and tear, misuse, or customer equipment used with our products. Green Touch does not cover dealer or distributor expenses or shop labor fees. Rod Rack products carry a separate limited lifetime warranty; contact info@greentouch.com for details. See the full warranty page.

How do I make a warranty claim?

Call +1 (561) 659-5525, 8am-5pm, Mon-Fri.

Contact

How do I contact you?

Green Touch Industries, 100 Federal Hwy, Lake Park, FL 33403. Phone +1 (561) 659-5525, 8am-5pm, Mon-Fri. Email info@greentouch.com. You can also use our contact page.