Shipping Policy

All orders are processed within 1 business day before shipping. Orders are not shipped or delivered on weekends or holidays. If we're experiencing a high volume of orders, shipments may be delayed by a few days — we'll notify you by email if there's a significant delay.

How we ship

We ship via FedEx Home Delivery and USPS, chosen automatically based on the size and weight of your order to get you the most reliable service at the lowest real cost. Once your order ships, you'll receive a confirmation email with tracking information.

Shipping rates and delivery estimates

Shipping charges are calculated based on your delivery location, grouped into the following regions:

• Florida
• Southeast
• Mid-Atlantic & Ohio Valley
• New England, Great Lakes & Plains
• Northern Plains & Rockies
• West Coast & Mountain West

Your shipping cost and estimated delivery window will be shown at checkout before you complete your purchase. In general, delivery takes 1–2 business days for Florida, 2–3 business days for the Southeast, 3–4 business days for the Mid-Atlantic & Ohio Valley and New England/Great Lakes/Plains regions, and 4–6 business days for the Northern Plains & Rockies and West Coast & Mountain West regions. These are estimates, not guarantees — actual transit time can vary with carrier volume, weather, and other conditions outside our control.

Shipment confirmation and order tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number.

Damages and lost shipments

We package every order carefully, but damage or loss can occasionally happen in transit. If your order arrives damaged or doesn't arrive at all, please report it within 7 days of delivery (or of the expected delivery date, if it never arrives) — contact us at info@greentouch.com or +1 (561) 659-5525 with your order number and photos of the damage, and we'll file the carrier claim on your behalf and work with you on a resolution.

Questions

If you have any further questions, please don't hesitate to contact us at info@greentouch.com or +1 (561) 659-5525.